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Why Have I Not Received My Confirmation Email?


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If you have not yet received your confirmation email, there could be a number of reasons this happened.


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Email Has Gone To Junk Mail/Spam Folder


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Given the rigorous filtering protocols employed by email providers, we kindly request that you add us to your trusted list of senders, contacts, or address book - a process commonly referred to as "Whitelisting".


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Should you not find an email from Secrets Of Success in your Inbox, it's plausible that it was inadvertently redirected to your spam folder.


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We urge you to inspect your spam folder, and if you discover an email from Secrets Of Success, kindly open it and designate it as "Not spam"...


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We also have a guide on how to whitelist our various email addresses, which you are able to find at the following link: Email Whitelist Instructions


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Different Email Used


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Another issue is using an alternate email such as a work or business email to which you might not have access at home. This usually happens when your browsers auto-fill uses your name, but inputs the incorrect email.


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If you have used an email that you do not check regularly, or do not have access to from home, please contact [email protected] for our support team to help transition your account to your preferred email.


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Still struggling?


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It could simply be typo in your email and you will need to send in a request to our support team to help get you on your way. Please contact [email protected] for our support team to make the relevant changes so that you are able to have access to your account as soon as possible.

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