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Why Have I Not Received My Confirmation Email?

Updated over a week ago


If you have not yet received your confirmation email, there could be a number of reasons this happened.


Email Has Gone To Junk Mail/Spam Folder


Given the rigorous filtering protocols employed by email providers, we kindly request that you add us to your trusted list of senders, contacts, or address book - a process commonly referred to as "Whitelisting".


Should you not find an email from Secrets Of Success in your Inbox, it's plausible that it was inadvertently redirected to your spam folder.


We urge you to inspect your spam folder, and if you discover an email from Secrets Of Success, kindly open it and designate it as "Not spam"...


We also have a guide on how to whitelist our various email addresses, which you are able to find at the following link: Email Whitelist Instructions


Different Email Used


Another issue is using an alternate email such as a work or business email to which you might not have access at home. This usually happens when your browsers auto-fill uses your name, but inputs the incorrect email.


If you have used an email that you do not check regularly, or do not have access to from home, please contact [email protected] for our support team to help transition your account to your preferred email.


Still struggling?


It could simply be typo in your email and you will need to send in a request to our support team to help get you on your way. Please contact [email protected] for our support team to make the relevant changes so that you are able to have access to your account as soon as possible.

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